Please attach the file in your next reply.
You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next Lets you pick any file or folder you want to scan (including the entire disk). Checks your memory and startup programs for active infections. Scans key areas of your device’s system, memory, and startup programs.
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Malwarebytes’s virus scanner is very good Malwarebytes for Windows offers 3 types of scans: Threat Scan. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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